Red Ace Customer Tips
Here are some tips to get the most out of your Red Ace Web Site.
You can administer your Red Account through the
Plesk control panel at
You have a number of administrative options available through the Plesk interface. You can click on Edit to update your contact information or change your Plesk password. Click on Traffic to see how much traffic your site is using.
Click on home, then on your domain name to administer the domain. Many of the buttons permit you to inspect or configure options.
To administer email accounts from Plesk, click on home, then on your domain name, then on the Mail icon. You can create new mailboxes from this screen. To forward a mailbox to another email address, create the mailbox and, from the screen for that mailbox, click the Redirect icon. Check the Redirect check box and enter the email address to forward to.
You can change your password from the assigned default.
There are two places to change your password:
Web Site Traffic StatisticsThe new Plesk control panel comes with amazing new Webalyzer traffic reporting. To view your report, send your browser to
Login with your account login and password.
Web Site Updates
You can update your site with FTP. If you would prefer to use an encrypted protocol, such as ssh or sftp, or would like access to the Linux shell, contact Red Ace to arrange access.
Use the FTP protocol (in your web authoring software) or at the command prompt to connect to your own domain:
C:\> ftp www.yourdomain.org
You will see several subdirectories. Many of these are part of your separate environment. The most significant ones are:
httpdocs This is the root for your http (normal) web content.
httpsdocs If you are using an SSL certificate, your https (encrypted) content goes here.
cgi-bin If you are using CGI programming, your scripts go here
If you are using a mailbox on your domain, you can access it as follows:
From the web: http://webmail.yourdomain.org/
From a POP or IMAP client: smtp.yourdomain.org, pop.yourdomain.org
Use your email address (e.g. firstname.lastname@example.org) and password to access your mailbox.
IMPORTANT: Also use your email address and password to send SMTP email. Find the option in your POP or IMAP client to specify that your mail server requires password authentication for outgoing mail, and enable it.
Setting up Outlook ExpressYou can use any POP or IMAP email client. The most popular POP client is Outlook Express, which comes with Windows. If you use OE, it will start an Internet Connection Wizard. (If it doesn't, use Tools | Accounts, Add | Mail.)
If you have a mailing list (mailman) on the server, you can administer it as follows:
From the web: http://lists.yourdomain.org/mailman/admin/listname